- What are your shipping times?
- Do you offer free shipping?
- What is your Return & Exchange policy?
- Do you offer sales or discounts?
- I'm having trouble with a promo code. Could you please help?
- What is your price adjustment policy?
- Do you offer gift wrapping or gift notes?
- How can I purchase an "Open Box" blanket?
- How do I order in Canada?
- How do I order in the UK?
- I'm in another country. How do I order?
Ordering, Shipping, Returns & Exchanges
How can I purchase an "Open Box" blanket?
Currently we are out of stock on all Open Box blankets, but we expect to have more available in all sizes, including comforters, in January or February of 2021.
Returned blankets will never be resold as new. Instead, we are pleased to offer Open Box blankets at a reduced price. These blankets have been returned, inspected and found to be in excellent condition. Any returns that are not in perfect condition are donated to nonprofit organizations.
Please know that we do not have the ability to launder the blankets at our facility. For this reason we do recommend that you wash them upon receiving. Our blankets can be washed on cold, gentle cycle and dried on low or no heat. Due to the variety of washing machines on the market, we recommend checking your model for its specific capacity. We recommend taking the King size blanket and all comforter sizes to a commercial washer.
If you would like to purchase an Open Box item at a discount, please use the links below. Open Box items are final sale and available in the United States only. Subject to availability. Additional discounts do not apply. Open box items ship from California and may incur additional transit time.
At this time Open Box duvets and pillowcases are not available.