Baloo's quality guarantee

Baloo guarantees the quality of each of our products, whether purchased directly or through an authorized retailer. If you experience a problem due to materials or workmanship at any time in the life of the product, please contact us at us so we can repair or replace your purchase.

Please be prepared to provide photos, as well as your original order details. If you received your Baloo as a gift, don't worry! We can help locate the original order details in our system. 

Our quality guarantee does not cover damage due to external forces beyond the materials or workmanship, such as: spills and stains, being cut with scissors or pet claws, damage resulting from not following care instructions, or other external damage that's not related to the product quality itself.