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Frequently Asked Questions

WHICH BLANKET IS RIGHT FOR ME?  

Try our new interactive Sleep Quiz to find the perfect weighted blanket for you! 

When choosing between the 15lb or 20lb full/queen weighted blanket or comforter, the general guide is to choose about 10 percent of your body weight.

Choose the 15lb if you usually sleep on your side, or if you have joint pain, especially in your knees, hips, or back. If you are a healthy adult who usually sleeps on your front or back, the 20lb is a good option if you would like a heavier feeling.

Both the 12lb throw and the 25lb king actually feel in between our 15lb and 20lb blankets. This is because the 12lb throw is smaller, and the weight feels more concentrated on the body. Similarly, the weight of the 25lb king size blanket is distributed over a larger area.

Please see our graphic below for more details when deciding between the 15lb or 20lb:  

Choosing the correct weight for you Weighted Blanket infographic

Weighted blanket or weighted comforter? Our weighted blankets are designed to sit on top of the bed, while our comforters are designed to have the look of a traditional comforter, with fabric draped over the edge. The comforter has the same amount of weighted filling as the blanket, as the glass beads are located only in the area that rests on top of the bed. The comforters are perfect for sharing! Because of the larger size, no one has to hog the covers. 

The additional fabric around the edges does add about 4lbs in total weight to the comforter. This means that the 15lb comforter "feels" like a 15lb blanket; but the actual weight is 19lbs. We recommend washing the comforter in a commercial machine due to its larger size. 

 

OPTIONS BASED ON BED SIZE:

Twin Bed: For a twin bed, choose the 12 lb Throw, which is perfect for one person and close in size to a twin bed.

Full/Queen Bed: When using a full or queen bed with one person on the bed, we suggest choosing the 15 or 20 lb Weighted Blanket or Comforter, based on your individual needs and preferences (see above). If you share a bed with a partner and you will both be using the blanket, then we suggest the Full/Queen Comforter or two 12 lb Throws.

King Bed: When using a King bed for one person, we suggest either the 12 lb Throw (for a more portable option), or the King size blanket. If you plan to purchase this for a bed shared by two people, we would suggest the King size Comforter or two 12 lb Throws. 

Why do we suggest two 12 lb Throws as an option for couples? Based on feedback from customers, we have heard that many couples enjoy the freedom of having their own blankets. Having your own individual Throw allows you to fully embrace the hugging feeling that Baloo gives. Each Throw is also lighter and easier to care for, due to its smaller size!

 

PRODUCT INFORMATION 

Is the Baloo weighted blanket cool enough to use year-round?

Heavy doesn't have to mean hot, when you choose a weighted blanket with breathable fabrics. Baloo is the only quilted weighted blanket on the market made without polyester or any other synthetic liners that can trap heat. This makes our blankets very breathable, cool, and usable year-round. The feeling is similar to adding two cotton sheets to your bedding.

We have heard from many customers who are normally hot sleepers, who have been shocked by how comfortably they can sleep with their Baloo blanket.

We recommend placing your weighted blanket on top of your sheet, but under your regular comforter, if you use one. This helps the weighted blanket to mold to your body, while also giving you the option to add or remove layers for warmth as needed. If you are a very hot sleeper, we suggest using the blanket without a duvet. Although our linen is very lightweight, it does add extra layers.


Are Baloo's products chemical-free?

Baloo weighted blankets are made with chemical-free cotton and lab-tested lead-free glass microbeads. Rest easy knowing that all our products are free from any harmful chemicals and are safe to cozy up with.

Ours are the only quilted blankets made with 100% cotton throughout, with no polyester linings or filling.


How should I adjust to my new weighted blanket?


We recommend taking your blanket on the couch for the first few days. Then you can move it to the bed once you start to feel more comfortable. You may also try using your Baloo on just your lower body first, then raising it up to your upper body once you have adjusted to the new weight.

Some people may find their weighted blanket surprisingly heavy the first time using it. We suggest giving your body time to adjust to the weight and feel the benifits. This could take up to 7-10 days. We offer a thirty day window for returns and exchanges, to give you time to really experience the effect of sleeping with a Baloo weighted blanket. 


What are the benefits of Baloo weighted blankets?

Baloo's weighted blankets are designed to apply a gentle, even weight to the body, simulating the effects of Deep Pressure Touch. This has been shown to help encourage a natural, calming effect, soothing the nervous system, alleviating stress and anxiety, and increasing seratonin production. When your serotonin level increases it helps you feel calmer, fall asleep faster, and slip into your REM cycle faster. These effects have been studied and published in the journal Occupational Therapy in Mental Health, the Journal of Complementary Medicine, and several others.

Our luxurious products are the ultimate way to treat yourself with high quality sleep, which is the core to your highest self-care.


Are the beads spread evenly over the blanket, or do they bunch?


This is one of the things that sets our blanket apart! Our blankets are filled with very small beads made of lead-free glass. They are very fine, which helps to create a contoured feeling around the body, and they don't make noise when you move. The beads are sewn into larger squares that are 5" x 5", rectangles of 1" x 5", and smaller squares of 1" x 1". This helps create an equal distribution throughout the blanket, all the way to the edges.


What is Baloo's quality guarantee?

Baloo guarantees the quality of each of our products. If you experience a problem due to materials or workmanship at any time in the life of the product, please contact us at care@balooliving.com us so we can repair or replace your purchase.


What's the best way to clean my Baloo product?

Baloo weighted blankets are safe for the washing machine and dryer. We recommend washing the blanket by itself, using cold water on the gentle cycle and drying on low heat. Please wash one blanket at a time.

Due to the variety of washing machines on the market, please check your model for its specific capacity before washing your blanket. We recommend taking the King size blanket and all comforter sizes to a commercial washer.

Our blankets dry surprisingly quickly, so they don't need a long dryer cycle; we suggest checking on them after 20 minutes. Please do not dry clean or iron, as it will damage the blanket.

Linen duvet covers are machine washable on cold and dryer safe. These premium 100% French linen duvets will become even softer with every wash.


Can you tell me more about the n.o.w. Tone Therapy by Solu Meditation Speakers?

Please see our special F.A.Q. for our favorite meditation speakers here!

 

STORE POLICIES 

When and how will my order ship?

Most orders placed before 12pm EST will ship same day, Monday through Friday, except holidays. Orders placed Friday afternoon after 12pm EST or over the weekend will ship on Monday. An automatic email with tracking information is generated when your order ships so you can track your delivery.

Standard shipping includes Home delivery service with UPS. Most orders are delivered on the West and East Coasts within 2-3 business days, and the central US within 4-5 business days at the latest, not counting the day the order is placed. Saturday deliveries are enabled for most addresses in the US.

Lighter shipments (under about 8 lbs) will ship via USPS. If UPS is unable to deliver to your address for any reason, we may use USPS as well. 

Unfortunately, due to the current COVID-19 pandemic, there have been shipping and delivery delays across all carriers. For this reason, we regret that we are unable to guarantee delivery by a certain date. We have also temporarily removed the express shipping options from checkout, since UPS is not able to guarantee those service levels.


Do you offer free shipping?

We are pleased to offer free shipping within the contiguous United States! Unfortunately we are unable to offer free shipping to Alaska, Hawaii, Puerto Rico, or other territories, due to the higher carrier costs. However, the shipping cost shown at checkout is heavily subsidized by Baloo, in order to give you the lowest price possible.


Do you offer sales or discounts?

The best ways to find out about our sales is to sign up for our email list! To be among the very first to hear about special offers, you can also join our Facebook group, Under the Covers with Baloo.


I'm having trouble with a promo code. Could you please help?

Please note, our cart is only able to apply one discount code per order. Multiple promo codes will not apply.

"Open Box" blankets are already heavily discounted, and as such are not eligible for further discounts.

$50 Holiday Store Credit: During a limited time holiday promotional event (from Nov. 4th through Nov. 11th), orders above $250 (net of discounts, and not including shipping and/or tax) were eligible to receive a store credit in the amount of $50. This store credit is in the form of a promo code received via email and is valid on the purchase of any weighted blanket, throw, or comforter. Not eligible for redemption on sleep accessories or duvet covers. Unfortunately promo codes cannot be combined with other offers or discounts. Customers are free to transfer or give their discount code to another person if they wish. If the original purchase is returned, the store credit will be voided. Credit expires February 14, 2021.

For other issues with a valid promo code, please use our chat feature or email us at care@balooliving.com.


What is your price adjustment policy? 

Due to the extra-ordinary and limited time nature of our Black Friday and holiday sales, we regret that we are unable to offer price adjustments on prior orders.



Do you offer gift wrapping or gift notes?

We're so glad you're considering giving Baloo as a gift. Unfortunately we are not able to offer gift wrapping at this time. We do offer the option of including a free gift note with your package! If you'd like to include a message to your recipient, you can enter it in the shopping cart, before checkout.


What is your Return & Exchange policy?

To give you plenty time to experience your weighted blanket, we offer a 30-day window for returns and exchanges. We are extending the returns window for holiday gifting! Orders placed now will be eligible for return through January 31, 2021.

We are pleased to offer complimentary shipping within the continental U.S. on both exchanges and returns for store credit. Please note, items received as an exchange are final sale. If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount. To make a return or exchange, please email us at care@balooliving.com.

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at care@balooliving.com.

Please see our full Return & Exchange policy here.


How can I purchase an "Open Box" blanket?

Returned blankets will never be resold as new. Instead, we are pleased to offer Open Box blankets at a reduced price. These blankets have been returned, inspected and found to be in excellent condition. Any returns that are not in perfect condition are donated to nonprofit organizations.

Please know that we do not have the ability to launder the blankets at our facility. For this reason we do recommend that you wash them upon receiving. Our blankets can be washed on cold, gentle cycle and dried on low or no heat. Due to the variety of washing machines on the market, we recommend checking your model for its specific capacity. We recommend taking the King size blanket and all comforter sizes to a commercial washer.

If you would like to purchase an Open Box item at a discount, please use the links below. Open Box items are final sale and available in the United States only. Subject to availability. Additional discounts do not apply. Open box items ship from California and may incur additional shipping time.

15, 20, or 25 lb blanket
12 lb throw (currently out of stock)

At this time Open Box duvets, pillowcases, and comforters are not available.


How do I order in Canada?

Most of our products are available to order in Canada, through both our website and Amazon.ca. Unless otherwise noted, all orders ship from within Canada for fast delivery.

Click here to order on balooliving.ca.
Click here to order on Amazon.ca.  

Customers in Canada will not be able to checkout on the US site, balooliving.com. This is because we don't want to charge you unnecessary international shipping and duties! Instead, please order Balooliving.ca or Amazon.ca.

The charcoal, blush pink, and navy linens are available to purchase on our Canadian store but will ship from the U.S., so additional shipping and duties will apply.

At this time, the Sleep Stone Mask and the n.o.w. by Solu Tone Therapy Speakers are not available for purchase in Canada through our website. We apologize for the inconvenience! If you would like to purchase a Sleep Stone Mask from the U.S., please email us at care@balooliving.com; shipping and duties will be approximately $40-$45 to ship to Canada.


How do I order in the UK?

Our Weighted Throw, Weighted Blankets, and Weighted Comforters are available for purchase on Amazon.co.uk, with fast shipping and no international freight & duties.

Duvet covers and pillowcases should be available in the UK in late November or early December. Until then, they can be purchased on balooliving.com, to ship from the US, with international shipping and duties calculated automatically.


I'm in another country. How do I order?

Baloo Living now ships internationally from the U.S., through BorderGuru! Just enter your shipping address at checkout.

In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. Signature confirmation will be required on delivery.

When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/[]

Unfortunately we are unable to accept returns or exchanges on orders shipped internationally from the U.S. "Open Box" blankets are only available in the US at this time.

 

COMPANY RESPONSIBILITY AND GIVING BACK

Is Baloo Living Carbon Neutral?

Yes! Baloo is committed to supporting environmental initiatives that offset our carbon footprint, in partnership with Sea-Trees.org and other nonprofits. We offset all of our carbon emissions, including raw materials, manufacturing, freight, warehousing, company travel, and shipping to the customer.

SeaTrees restores and protects blue carbon coastal ecosystems, as the best way to turn the tide on climate change. These projects include mangrove forests, kelp forests, coastal watersheds, seagrass meadows, and coral reefs. SeaTrees' work supports thousands of species of plants and animals, including many endangered species, while also supporting sustainable development for local communities, providing jobs, education, health care and many other benefits. 


How are Baloo's products eco-friendly?

We are proud to say that Baloo uses all natural materials in our bedding, with no synthetic fibers. Baloo is the only quilted weighted blanket made with 100% high quality, premium cotton—free from polyester & synthetic liners.

To reduce our carbon footprint, we have replaced all plastic packaging with a cloth bag or tote. We have also reduced unnecessary packaging, while ensuring that your products make it to your door safely.

All of our products are also certified vegan through the Vegan Awareness Foundation.

We are always looking for new ways to become more environmentally friendly and sustainable. If you have any suggestions, please feel free to email our team at care@balooliving.com.