Frequently Asked Questions

 

ARE WEIGHTED BLANKETS HOT?

Heavy does not mean hot, when you choose a weighted blanket with breathable fabrics. Baloo uses soft, premium cotton, designed to be cool and breathable for year-round use in all climates. The weight comes from glass micro-beads which are not heat trapping.

We've heard from many customers, including those experiencing hot flashes and hot sleepers, that the blanket was not too hot and helped with better sleep. 

 

CAN YOU TELL ME MORE ABOUT THE N.O.W. TONE THERAPY BY SOLU MEDITATION SPEAKERS? 

Please see our special F.A.Q. for our favorite meditation speakers here

 

RETURNS & EXCHANGES

Please see our full Return & Exchange policy here

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Lifetime Warranty. Please email us at care@balooliving.com. 

  

SHIPPING TIMES

Orders placed before 12pm EST will ship same day Monday through Friday, except holidays. Orders placed Friday afternoon after 12pm EST or over the weekend will ship on Monday. Orders placed on Labor Day weekend will ship on Tuesday. 

Saturday deliveries are enabled for most delivery addresses in the US. An automatic email with tracking information is generated the same day that your order ships so you can track your delivery. 

Standard delivery includes Home delivery service with UPS. Most orders are delivered on the West and East Coasts within 2-3 business days, and the central US within 4-5 business days at the latest, not counting the day the order is placed.

Unfortunately, due to the current COVID-19 pandemic, there have been shipping and delivery delays across all carriers. For this reason, we regret that we are unable to guarantee delivery by a certain date. We have also temporarily removed the express shipping options from checkout, since UPS is not able to guarantee those service levels. 

Some products may include free shipping within the contiguous United States. Unfortunately we are unable to offer free shipping to Alaska, Hawaii, Puerto Rico, or other territories, due to the higher carrier costs. However the shipping shown at checkout is heavily subsidized by Baloo, in order to give you the lowest price possible. 

  

REFURBISHED ITEMS

Returned items will never be resold as new. However, all returns are inspected, and those in excellent condition are offered for sale as refurbished or “open box” items. Please contact us if you would like to purchase a refurbished blanket at a discount by emailing care@balooliving.com. Refurbished blankets are final sale, and available in the United States only.
Prices are as follows:

  • 12 lb Throw Size: $80 + $9.99 shipping
  • 15 lb Full/Queen Size: $90 + $9.99 shipping
  • 20 lb Full/Queen Size: $90 + $9.99 shipping
  • 25 lb King Size: $100 + $15.00 shipping

 

ORDERING IN CANADA

Baloo 12 lb, 15 lb, and 20 lb weighted blankets, as well as full/queen linen duvets are available in Canada through BalooLiving.ca and Amazon.ca. Orders ship from within Canada for fast delivery. 

Click here to order on balooliving.ca

Click here to order on Amazon.ca 

If you're happy with your order, please leave us a review and we'll donate $5 on your behalf to the Pajama Program. If you have any questions or concerns, please send us an email at care@balooliving.com so we can help. 

 

ORDERING OUTSIDE OF THE U.S. AND CANADA

Baloo Living now ships internationally through Border Guru! To expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. Signature confirmation will be required on delivery. Unfortunately we are unable to accept returns or exchanges on orders shipped outside of the U.S. and Canada.

 

WHICH BLANKET IS RIGHT FOR ME?  

The general guide is to choose a blanket that's 8 to 12 percent of your body weight. If you fall in the middle of the range, there are a few factors to consider. Choose the 15 lb if you usually sleep on your side, or have joint pain, especially in your knees, hips, or back. Choose the 20 lb weight if you are a healthy adult who usually sleeps on their front or back. 

The weight of the 12 lb Throw size/Twin blanket feels in between the 15 and 20 lb blankets. Due to its smaller size, the weight is more concentrated on the body. 

Choosing the correct weight for you Weighted Blanket infographic

WHAT'S THE BEST WAY TO CLEAN MY WEIGHTED BLANKET OR DUVET? 

Our weighted blankets are safe for the washing machine and dryer. We recommend using cold water on the gentle cycle with whites only, and drying on low heat. Please wash one blanket at a time. The blankets will dry surprisingly quickly, so they don't need a long dryer cycle (check on them after 20 minutes). For best results do not dry clean or iron. 

King size blankets weighing 25 lbs are machine washable, but we recommend taking them to a commercial laundromat due to their heavier weight. 

Linen duvet covers are machine washable on cold and dryer safe. These premium 100% French linen duvets will become softer and softer with every wash. 

   

HOW ARE BALOO'S PRODUCTS ECO-FRIENDLY?

Baloo is committed to supporting environmental initiatives that offset our carbon footprint, in partnership with the Carbonfund Foundation and other nonprofits.

Our products are certified vegan through the Vegan Awareness Foundation.

Baloo blankets are made with high quality, premium cotton and lab-tested lead-free glass microbeads. Rest easy knowing that all our products are free from any harmful chemicals and are safe to cozy up with. 

 

QUALITY GUARANTEE

Baloo guarantees the quality of each of our products—if you experience a problem due to materials or workmanship at any time in the life of the product, please contact us so we can repair or replace your purchase.