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Frequently Asked Questions

WHICH BLANKET IS RIGHT FOR ME?  

Try our new interactive Sleep Quiz to find the perfect weighted blanket for you! 

When choosing between the 15lb or 20lb full/queen weighted blanket or comforter, the general guide is to choose about 10 percent of your body weight.

Choose the 15lb if you usually sleep on your side, or if you have joint pain, especially in your knees, hips, or back. If you are a healthy adult who usually sleeps on your front or back, the 20lb is a good option if you would like a heavier feeling.

Both the 12lb throw and the 25lb king actually feel in between our 15lb and 20lb blankets. This is because the 12lb throw is smaller, and the weight feels more concentrated on the body. Similarly, the weight of the 25lb king size blanket is distributed over a larger area.

Please see our graphic below for more details when deciding between the 15lb or 20lb:  

Choosing the correct weight for you Weighted Blanket infographic

Weighted blanket or weighted comforter? Our weighted blankets are designed to sit on top of the bed, while our comforters are designed to have the look of a traditional comforter, with fabric draped over the edge. The comforter has the same amount of weighted filling as the blanket, as the glass beads are located only in the area that rests on top of the bed. The comforters are perfect for sharing! Because of the larger size, no one has to hog the covers. 

The additional fabric around the edges does add about 4lbs in total weight to the comforter. This means that the 15lb comforter "feels" like a 15lb blanket; but the actual weight is 19lbs. We recommend washing the comforter in a commercial machine due to its larger size. 

 

OPTIONS BASED ON BED SIZE:

Twin Bed: For a twin bed, choose the 12lb Throw, which is perfect for one person and close in size to a twin bed.

Full/Queen Bed: When using a full or queen bed with one person on the bed, we suggest choosing the 15 or 20lb Weighted Blanket or Comforter, based on your individual needs and preferences (see above). If you share a bed with a partner and you will both be using the blanket, then we suggest the Full/Queen Comforter or two 12lb Throws.

King Bed: When using a King bed for one person, we suggest either the 12lb Throw (for a more portable option), or the King size blanket. If you plan to purchase this for a bed shared by two people, we would suggest the King size Comforter or two 12lb Throws. 

Why do we suggest two 12lb Throws as an option for couples? Based on feedback from customers, we have heard that many couples enjoy the freedom of having their own blankets. Having your own individual Throw allows you to fully embrace the hugging feeling that Baloo gives. Each Throw is also lighter and easier to care for, due to its smaller size!

 

PRODUCT INFORMATION 

Is the Baloo weighted blanket cool enough to use year-round?

Heavy doesn't have to mean hot, when you choose a weighted blanket with breathable fabrics. Baloo is the only quilted weighted blanket on the market made without polyester or any other synthetic liners that can trap heat. This makes our blankets very breathable, cool, and usable year-round. The feeling is similar to adding two cotton sheets to your bedding.

We have heard from many customers who are normally hot sleepers, who have been shocked by how comfortably they can sleep with their Baloo blanket.

We recommend placing your weighted blanket on top of your sheet, but under your regular comforter, if you use one. This helps the weighted blanket to mold to your body, while also giving you the option to add or remove layers for warmth as needed. If you are a very hot sleeper, we suggest using the blanket without a duvet. Although our linen is very lightweight, it does add extra layers.


Are Baloo's products chemical-free?

Baloo weighted blankets are made with chemical-free cotton and lab-tested lead-free glass microbeads. Rest easy knowing that all our products are free from any harmful chemicals and are safe to cozy up with.

Ours are the only quilted blankets made with 100% cotton throughout, with no polyester linings or filling.


How should I adjust to my new weighted blanket?


We recommend taking your blanket on the couch for the first few days. Then you can move it to the bed once you start to feel more comfortable. You may also try using your Baloo on just your lower body first, then raising it up to your upper body once you have adjusted to the new weight.

Some people may find their weighted blanket surprisingly heavy the first time using it. We suggest giving your body time to adjust to the weight and feel the benefits. This could take up to 7-10 days. We offer a thirty day window for returns and exchanges, to give you time to really experience the effect of sleeping with a Baloo weighted blanket. 


What are the benefits of Baloo weighted blankets?

Baloo's weighted blankets are designed to apply a gentle, even weight to the body, simulating the effects of Deep Pressure Touch. This has been shown to help encourage a natural, calming effect, soothing the nervous system, alleviating stress and anxiety, and increasing seratonin production. When your serotonin level increases it helps you feel calmer, fall asleep faster, and slip into your REM cycle faster. These effects have been studied and published in the journal Occupational Therapy in Mental Health, the Journal of Complementary Medicine, and several others.

Our luxurious products are the ultimate way to treat yourself with high quality sleep, which is the core to your highest self-care.


Are the beads spread evenly over the blanket, or do they bunch?


This is one of the things that sets our blanket apart! Our blankets are filled with very small beads made of lead-free glass. They are very fine, which helps to create a contoured feeling around the body, and they don't make noise when you move. The beads are sewn into larger squares that are 5" x 5", rectangles of 1" x 5", and smaller squares of 1" x 1". This helps create an equal distribution throughout the blanket, all the way to the edges.


Why does my duvet cover have extra ties? 

The weighted throw and the full/queen weighted blanket include six loops to connect with our duvet covers - one at each corner, and then one on each of the two longer sides. The duvet covers do have an extra tie on the top and bottom, to accommodate any possible future design changes. These are not a mistake, or a signal that something is missing; the duvet cover and blanket you have are just right!


What is Baloo's quality guarantee?

Baloo guarantees the quality of each of our products. If you experience a problem due to materials or workmanship at any time in the life of the product, please contact us at care@balooliving.com us so we can repair or replace your purchase.


What's the best way to clean my Baloo product?

Baloo weighted blankets are safe for the washing machine and dryer. We recommend washing the blanket by itself, using cold water on the gentle cycle and drying on low heat. Please wash one blanket at a time. 

Due to the variety of washing machines on the market, please check your model for its specific capacity before washing your blanket. We recommend taking the King size blanket and all comforter sizes to a commercial washer.

Our blankets dry surprisingly quickly, so they don't need a long dryer cycle; we suggest checking on them after 20 minutes. Please do not dry clean or iron, as it will damage the blanket. We do not recommend using bleach.

Linen duvet covers are machine washable on cold and dryer safe. These premium 100% French linen duvets will become even softer with every wash.


Can you tell me more about the n.o.w. Tone Therapy by Solu Meditation Speakers?

Please see our special F.A.Q. for our favorite meditation speakers here!

 

STORE POLICIES 

When and how will my order ship?

Most orders ship either the same day, or the following business day. We ship from both California and New York, to help minimize transit time. Most orders ship complete when all items are available, but we may occasionally fulfill some orders from different locations, if it will help you to receive your order more quickly. 

We ship all orders via UPS whenever possible, in part due to extensive delays with USPS. If you enter a P.O. Box at checkout, we may reach out to you to request an alternative address where UPS can deliver. 

You will receive an automatic email with tracking information when your order ships, so you can track your delivery. 

Standard ground shipping includes Home Delivery Service with UPS. Saturday deliveries are enabled for most addresses in the US. 

Please note that due to the current COVID-19 pandemic, there have been shipping and delivery delays across all carriers, and UPS is not guaranteeing transit times. 


Military Addresses 

All orders shipping to an APO or FPO address will ship via USPS Priority Mail and will incur additional transit time, due to unique transportation and handling requirements. Per the USPS, the transit time may be approximately 21 days. 


Do you offer free shipping?

We are pleased to offer free shipping within the contiguous United States! Unfortunately we are unable to offer free shipping to Military Addresses (APO, FPO, and DPO), or to Alaska, Hawaii, Puerto Rico, or other US territories, due to the higher costs to deliver to these locations. However, we do subsidize the shipping to these areas, to give you the lowest price possible.


Do you offer sales or discounts?

The best ways to find out about our sales is to sign up for our email list! To be among the very first to hear about special offers, you can also join our Facebook group, Under the Covers with Baloo


I'm having trouble with a promo code. Could you please help?

Please note, our cart is only able to apply one discount code per order. Multiple promo codes will not apply.

"Open Box" blankets are already heavily discounted, and as such are not eligible for further discounts.

For other issues with a valid promo code, please use our chat feature or email us at care@balooliving.com.



Do you offer gift wrapping or gift notes?

We're so glad you're considering giving Baloo as a gift. We do offer the option of including a free gift note with your package! If you'd like to include a message to your recipient, you can enter it in the shopping cart, before checkout. 

Unfortunately we are not able to offer gift wrapping at this time. 


What is your Return & Exchange policy?

To give you plenty of time to experience your weighted blanket, we offer a 30-day window for returns and exchanges. 

We are pleased to offer complimentary shipping within the contiguous U.S. on both exchanges and returns for store credit. Please note, items received as an exchange are final sale. If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount. To make a return or exchange, please email us at care@balooliving.com.

Returns from Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO addresses will have a higher return shipping cost withheld.

Orders shipped outside of the United States are final sale. 

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at care@balooliving.com.

Please see our full Return & Exchange policy here.


How can I purchase an "Open Box" blanket?

Returned blankets will never be resold as new. Instead, we are pleased to offer Open Box blankets at a reduced price. These blankets have been returned, inspected and found to be in excellent condition. Any returns that are not in perfect condition are donated to nonprofit organizations.

Please know that we do not have the ability to launder the blankets at our facility. For this reason we do recommend that you wash them upon receiving. Our blankets can be washed on cold, gentle cycle and dried on low or no heat. Due to the variety of washing machines on the market, we recommend checking your model for its specific capacity. We recommend taking the King size blanket and all comforter sizes to a commercial washer.

If you would like to purchase an Open Box item at a discount, please use the links below. Open Box items are final sale and available in the United States only. Subject to availability. Additional discounts do not apply. Open box items ship from California and may incur additional shipping time.

At this time Open Box duvets and pillowcases are not available. 

Open Box Weighted Throw
Open Box Weighted Blanket (15lb, 20lb, 25lb)
Open Box Weighted Comforter (15lb, 20lb, 25lb) 


How do I order in Canada?

Most of our products are available to order in Canada, through both our website and Amazon.ca. Unless otherwise noted, all orders ship from within Canada for fast delivery.

Click here to order on balooliving.ca.
Click here to order on Amazon.ca.  

Customers in Canada will not be able to check out on the US site, balooliving.com. This is because we don't want to charge you unnecessary international shipping and duties! Instead, please order Balooliving.ca or Amazon.ca.

The charcoal, blush pink, and navy linens are available to purchase on our Canadian store, but will ship from the U.S., so additional shipping and duties will apply.

At this time, the Sleep Stone Mask and the n.o.w. by Solu Tone Therapy Speakers are not available for purchase in Canada through our website. We apologize for the inconvenience! If you would like to purchase a Sleep Stone Mask from the U.S., please email us at care@balooliving.com; shipping and duties will be approximately $40-$45 to ship to Canada.


How do I order in Europe? 

Most of our products are available to purchase on Amazon.co.uk, with fast domestic shipping within the UK. Amazon UK will also ship to many addresses within Europe; please enter your address at checkout for availability and shipping costs.

Weighted Blankets on Amazon.co.uk
Linen Duvet Covers on Amazon.co.uk
Pillowcases on Amazon.co.uk

We are currently sold out of the 15lb (6.8kg) and 20lb (9kg) blankets, with more inventory arriving by approximately early March. The charcoal, blush pink, and navy blue linens are not available in the UK, but can be purchased on balooliving.com, to ship from the US, with international shipping and duties calculated automatically. 



I'm in another country. How do I order?

Baloo Living now ships internationally from the U.S., through BorderGuru! Just enter your shipping address at checkout.

In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds and, unfortunately, is not able to control the amount quoted.

The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. The final delivery will be performed by a local carrier in your country, with signature confirmation required. Orders placed after November 30, 2020, are not expected to arrive in time for Christmas. Due to extremely high carrier volume around the world, delays at customs and on the last leg of delivery may occur over the holidays. 

Unfortunately, the King Size Weighted Comforter is not available to ship internationally at this time, due to its warehouse location. 

When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/[]

We are unable to accept returns or exchanges on orders shipped internationally from the US. "Open Box" blankets are only available in the US at this time.

 

COMPANY RESPONSIBILITY AND GIVING BACK

Is Baloo Living Carbon Neutral?

Yes! Baloo is committed to supporting environmental initiatives that offset our carbon footprint, in partnership with Sea-Trees.org and other nonprofits. We offset all of our carbon emissions, including raw materials, manufacturing, freight, warehousing, company travel, and shipping to the customer.

SeaTrees restores and protects blue carbon coastal ecosystems, as the best way to turn the tide on climate change. These projects include mangrove forests, kelp forests, coastal watersheds, seagrass meadows, and coral reefs. SeaTrees' work supports thousands of species of plants and animals, including many endangered species, while also supporting sustainable development for local communities, providing jobs, education, health care and many other benefits. 


How are Baloo's products eco-friendly?

We are proud to say that Baloo uses all natural materials in our bedding, with no synthetic fibers. Baloo is the only quilted weighted blanket made with 100% high quality, premium cotton—free from polyester & synthetic liners.

To reduce our carbon footprint, we have replaced all plastic packaging with a cloth bag or tote. We have also reduced unnecessary packaging, while ensuring that your products make it to your door safely.

In addition, all of our products are certified vegan through the Vegan Awareness Foundation.

We are always looking for new ways to become more environmentally friendly and sustainable. If you have any suggestions, please feel free to email our team at care@balooliving.com.