- What are your shipping times?
- Do you offer free shipping?
- What is your Return & Exchange policy?
- Do you offer sales or discounts?
- I'm having trouble with a promo code. Could you please help?
- What is your price adjustment policy?
- Do you offer gift wrapping or gift notes?
- How can I purchase an "Open Box" blanket?
- How do I order in Canada?
- How do I order in the UK?
- I'm in another country. How do I order?
Ordering, Shipping, Returns & Exchanges
I'm in another country. How do I order?
Baloo Living now ships internationally from the U.S., through BorderGuru! Just enter your shipping address at checkout.
In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. The final delivery will be performed by a local carrier in your country, with signature confirmation required.
When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/
We are unable to accept returns or exchanges on orders shipped internationally. "Open Box" blankets are only available in the US at this time.