Returns and Exchanges

We hope you love your order! It may take several nights to adjust to the new feeling of sleeping with a weighted blanket, so we encourage you to take some time to try it out. If you are not completely satisfied, we offer the option to return or exchange within 30 days.

To make a return or exchange, please email us at care@balooliving.com.

We are pleased to offer free return shipping within the contiguous U.S. when you exchange for something new or request a gift card. (See "Exchanges" below for more details.) 

If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount (less for non-weighted items).

When you submit your return or exchange, you will receive a return shipping label via email. We request that you ship your return within 7 days of receiving the label; after 28 days the return will be eligible for store credit only. Please do not use "return to sender," as the package will not go to the correct address. 

Once received, we will inspect and process your return within 1-5 business days. Upon approval, we will issue your refund, store credit, or exchange, as requested. Returns will not be approved for items that are not received, or for items received with significant stains or damages.

Any shipping charges incurred on the original order are nonrefundable. Please note, Open Box and personalized items are final sale and not eligible for return or exchange. 

 

Exchanges

If you wish to make an exchange, we are happy to offer you the full retail value of your original purchase to spend on something new. This means that if you used a promo code on the original order, you'll receive the dollar value of that promo code on your exchange as well. 

Please note, our exchange portal does not allow for the use of discount codes. If you saved 10% on the original order, you will not be able to apply the same 10% discount code to the new order. However, the actual amount you saved will be available to you to spend on something new. 

Items received as an exchange are final sale.

If you're not yet ready to purchase something new but would like free shipping on your return, please inform our customer service team that you'd prefer a gift card instead of a refund. Gift cards never expire and can be used for yourself or a friend.

Open Box items are not part of our exchange portal and may only be purchased directly through our website. 

 

Returns from outside the contiguous US

Unfortunately we are unable to offer free exchanges or flat-rate $18 shipping on items returned from outside of the contiguous U.S., including Hawaii, Puerto Rico, Alaska, and FPO/APO/DPO addresses. The amount withheld will be determined by the actual return shipping cost.

 

 

Quality Guarantee

Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at care@balooliving.com.