Returns and Exchanges
We hope you love your order! However, if you are not completely satisfied with your purchase, you may make a return for an exchange or refund. We ask that returns be initiated within 30 days of delivery, to give you time to get used to the new feeling of sleeping with a weighted blanket. It may take several nights to adjust.
To make a return or exchange, please visit returns.balooliving.com. You will need your order number (from your Baloo Living order confirmation email) and original shipping zip code. If you can’t find your order number, please email us at email@example.com, and we will try to locate your order using your email address.
When your return or exchange is complete, you will receive a UPS or USPS shipping label on the portal and via email. Please ship your returned item to us within 28 days of receipt of your label. After that time, any unshipped return will be automatically canceled.
Once we receive the return back in like-new condition, we will process your exchange, email you a gift card for store credit, or refund your original method of payment minus the return shipping cost. Sleep Stone Mask must be returned with crystal for full credit.
EXCHANGES, STORE CREDIT, & GIFT RETURNS
We are pleased to offer complimentary shipping within the continental U.S. on both exchanges and returns for store credit. Please visit returns.balooliving.com and select the item you wish to exchange. You may either choose another option in the same style or select “Shop Now” to choose another item from our store. Items received as an exchange cannot be returned or exchanged further.
Received a gift that’s not quite right for you? Please visit returns.balooliving.com to make an exchange or return your gift for store credit.
If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount within the continental US.
Unfortunately items returned from Hawaii, Puerto Rico, or Alaska will have higher return shipping costs withheld. Please contact us at firstname.lastname@example.org to initiate a return from HI, AK, or PR.
If you are returning only a non-weighted item, the return shipping cost will be lower. Please proceed with your return within our portal; we will manually withhold the lower amount for shipping when processing your refund.
REPLACEMENT OF DAMAGED ITEMS
Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Lifetime Warranty. Please email us at email@example.com.
If you received a damaged or incorrect crystal with your Sleep Stone Mask, please email us at firstname.lastname@example.org for a replacement.
Orders shipped outside the US and Canada are not eligible for return or exchange. Only orders placed on our website may be returned at returns.balooliving.com. Items purchased from another store or retail website should be returned to the original merchant.
For returns in Canada, please email email@example.com.
Returned items will never be resold as new. However, all returns are inspected, and those in excellent condition are offered for sale as refurbished or “open box” items. Refurbished blankets are final sale, and available in the United States only. Please contact us if you would like to purchase a refurbished blanket at a discount by emailing firstname.lastname@example.org.
Prices are as follows:
- 12 lb Throw Size: $80 + $9.99 shipping
- 15 lb Full/Queen Size: $90 + $9.99 shipping
- 20 lb Full/Queen Size: $90 + $9.99 shipping
- 25 lb King Size: $100 + $15.00 shipping
Please contact us if you would like to purchase a refurbished blanket at a discount by emailing email@example.com.