- What are your shipping times?
- Do you offer free shipping?
- What is your Return & Exchange policy?
- Do you offer sales or discounts?
- I'm having trouble with a promo code. Could you please help?
- What is your price adjustment policy?
- Do you offer gift wrapping or gift notes?
- How can I purchase an "Open Box" blanket?
- How do I order in Canada?
- How do I order in the UK?
- I'm in another country. How do I order?
Ordering, Shipping, Returns & Exchanges
What is your Return & Exchange policy?
To give you plenty time to experience your weighted blanket, we offer a 30-day window for returns and exchanges. Orders placed over the holidays are eligible for return until January 31, 2021.
We are pleased to offer complimentary shipping within the continental U.S. on both exchanges and returns for store credit. Please note, items received as an exchange are final sale.
If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount.
To make a return or exchange, please email us at email@example.com.
Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at firstname.lastname@example.org.
Please see our full Return & Exchange policy here.