Ordering, Shipping, Returns & Exchanges
When and how will my order ship?
Most orders ship either the same day, or the following business day. We ship from both California and New York, to help minimize transit time. Most orders ship complete when all items are available, but we may occasionally fulfill some orders from different locations, if it will help you to receive your order more quickly. We do offer an express shipping option for addresses within the contiguous US.
We ship all orders via UPS whenever possible. If you enter a P.O. Box at checkout, we may reach out to you to request an alternative address where UPS can deliver.
Orders under 1lb (including the Sleep Stone Mask) will ship via USPS First Class Mail.
You will receive an automatic email with tracking information when your order ships, so you can track your delivery. Standard ground shipping includes Home delivery service with UPS. Saturday deliveries are enabled for most addresses in the US.
Do you offer free shipping?
We are pleased to offer free shipping within the contiguous United States!
Unfortunately we are unable to offer free shipping to Military Addresses (APO, FPO, and DPO), or to Alaska, Hawaii, Puerto Rico, or other US territories. This is due to the higher costs to deliver to these locations. However, the amount you see at checkout is actually $20-$25 less than the actual cost to ship; we subsidize the shipping to these areas to give you the lowest price possible.
All orders shipping to an APO or FPO address will ship via USPS Priority Mail and will incur additional transit time, due to unique transportation and handling requirements. Per the USPS, the transit time may be approximately 21 days.
Return & Exchange Policy
We hope you love your order! However, if you are not completely satisfied, you may make a return for an exchange or refund. We ask that returns be initiated within 30 days of delivery, which provides time to get used to the new feeling of sleeping with a weighted blanket. It may take several nights to adjust.
To make a return or exchange, please email us at firstname.lastname@example.org. Please do not ship your return using "return to sender," as the package will not go to the correct address. Unfortunately we are unable to offer a refund on any returns that do not use the prepaid shipping label we provide.
We are pleased to offer complimentary shipping within the contiguous U.S. on both exchanges and returns for store credit. Please note, items received as an exchange are final sale.
If you prefer a refund to your original form of payment, then a return shipping cost of $18 per blanket will be withheld from the refund amount. For non-weighted items, the return shipping cost will be lower.
Any shipping charges incurred on the original order are nonrefundable.
Unfortunately we are unable to offer free exchanges on items returned from outside of the contiguous U.S., including Hawaii, Puerto Rico, Alaska, and FPO/APO/DPO addresses. A higher shipping cost will also be withheld on returns for refund, depending on the actual return shipping cost.
When you submit your return or exchange, you will receive a UPS shipping label via email. Please ship your returned item to us within 28 days of receipt of your label. After that time, any unshipped return will be automatically canceled.
Once we receive the return back in like-new condition, we will process your exchange, email you a gift card for store credit, or refund your original method of payment minus the return shipping cost. Sleep Stone Mask must be returned with crystal for full credit.
Any items received with damage due to transit or manufacturer defect will be replaced or refunded according to our Quality Guarantee. If you have any questions, please email us directly at email@example.com.
Orders shipped outside the US and Canada are not eligible for return or exchange. Only orders placed on our website may be returned to us; items purchased from another store or retail website should be returned to the original merchant.
For returns in Canada, please email firstname.lastname@example.org.
Please see our full Return & Exchange policy here.
Gift wrapping & gift notes
We're so glad you're considering giving Baloo as a gift. We do offer the option of including a free gift note with your package! If you'd like to include a message to your recipient, you can enter it in the shopping cart, before checkout.
Unfortunately we are not able to offer gift wrapping at this time.
Sales & discounts
All signups to our email list receive a 10% storewide discount. Signup below and receive your discount code immediately by email. Our email list is also a great place to hear about our sales events, flash sales, special events and new products!
Help with a promo code
Please note, our cart is only able to apply one discount code per order. Multiple promo codes will not apply."Open Box" blankets are already heavily discounted, and as such are not eligible for further discounts. For other issues with a valid promo code, please use our chat feature or email us at email@example.com.
Open Box blankets
Returned blankets will never be resold as new. Instead, we are pleased to offer Open Box blankets at a reduced price. These blankets have been returned, inspected and found to be in excellent condition. Any returns that are not in perfect condition are donated to nonprofit organizations.
Please know that we do not have the ability to launder the blankets at our facility. For this reason we do recommend that you wash them upon receiving. Our blankets can be washed on cold, gentle cycle and dried on low or no heat. Due to the variety of washing machines on the market, we recommend checking your model for its specific capacity. We recommend taking the King size blanket and all comforter sizes to a commercial washer.
If you would like to purchase an Open Box item at a discount, please use the links below. Open Box items are subject to availability. Additional discounts do not apply. Open Box items ship from California and may incur additional shipping time.
Please note, all Open Box orders are Final Sale and may not be returned.
At this time Open Box duvets and pillowcases are not available.
Ordering in Canada
Most of our products are available to order in Canada, through both our website and Amazon.ca. Unless otherwise noted, all orders ship from within Canada for fast delivery. Click here to order on balooliving.ca.
Click here to order on Amazon.ca. Customers in Canada will not be able to checkout on the US site, balooliving.com. This is because we don't want to charge you unnecessary international shipping and duties! Instead, please order Balooliving.ca or Amazon.ca.
The charcoal, blush pink, and navy blue linens, as well as all king size pillowcases, are available to purchase on our Canadian store but will ship from the U.S. Additional shipping and duties will apply. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
Ordering in Europe / the UK
Most of our products are available to purchase on Amazon.co.uk, with fast domestic shipping within the UK.
Amazon UK will ship to many addresses within Europe; please enter your address at checkout for availability and shipping costs.
We are currently sold out of the 15lb (6.8kg) and 20lb (9kg) blankets, with more inventory arriving to the UK by approximately the end of April.
The charcoal, blush pink, and navy blue linens are not available in the UK, but can be purchased on balooliving.com, to ship from the US. International shipping and duties will be calculated automatically. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
Other international orders
Baloo Living now ships internationally from the U.S., through BorderGuru! Just enter your shipping address at checkout.
In an effort to expedite and simplify delivery, all fees, including customs and duties, are included in the shipping price shown at checkout. The full amount calculated (based on weight and distance) is transferred to the international carrier; Baloo does not retain any of the funds, and we are not able to control the amount quoted.
The estimated transit time is approximately 14 days, and tracking will be provided when your order ships. The final delivery will be performed by a local carrier in your country, with signature confirmation required. We occasionally see transit times that are longer than 14 days, up to 28 days; this is partly due to delays at customs in the destination country.
When your order ships, you will receive the tracking number via email. You'll be able to track your order using this link; just replace the brackets with your tracking number: https://app.borderguru.com/tracking/
We are unable to accept returns or exchanges on orders shipped internationally.