Returns & Satisfaction Guarantee
Small Company, Big Heart
There are many weighted blanket companies to choose from—but we believe Baloo is the best choice for those who make thoughtful choices about the quality and intention behind the products brought into the home.
You probably won't see it, but each person who decides to buy from Baloo puts a huge smile on our faces! It's an honor and a privilege to be selected, and we're so excited that you're choosing to invest in your self-care through this gentle, natural product.
We do realize that this may be your first time to try a weighted blanket, and it may not be a fit.
If you are not completely satisfied with your purchase you may return your order for a refund. We ask for returns to be initiated within 30 days of delivery to give you time to get used to the new feeling. It may take several nights sleeping with a weighted blanket to adjust. To make a return, email us at firstname.lastname@example.org. We will confirm that your order is eligible and send you a pre-paid shipping label using our negotiated FedEx rates. Once we receive the blanket back in original condition, we issue a refund to your original method of payment minus the amount of the return shipping.
Please note that orders shipped outside the US are not eligible for return or exchange.
Unfortunately we are not able to process exchanges. However, we will accept your original item as a return for a refund, meaning you can place a new order to ship out immediately. Please note for any items returned either dirty or damaged we will charge a $30 cleaning/repair fee, as we donate these items to local charity organizations.
Baloo guarantees the quality of each product—if you experience a problem due to materials or workmanship at any time in the life of the product, please contact us so we can repair or replace your purchase.